The Support Specialist will be providing 1st level phone support for several retail store locations. This position will be answering incoming call requests, troubleshooting application and hardware problems, logging service...
Role & responsibilities • Supporting the following Finacle 10.x Application modules o Branch Operations o CASA, TD, Loans, Trade Finance and Locker o Alternate Delivery Channels • SWIFT • Cleari...
Roles and Responsibility Provide first-level support to end users through ticketing tools, Teams, and Zoom calls. Investigate website outages reported by end users and collaborate with L2/L3 teams when necessary. ...
Ideal candidates have the following education/professional background:• Ticketing Tools Experience: such as ServiceNow, Jira, or equivalent.• Education & Experience: Associate degree or equivalent technical certification...
Roles and Responsibilities Provide first-line technical support for IT-related issues, including software, application, and network-related queries Answer and log incoming emails and chats in a timely and professional manner ...